Terms & Conditions
|About Us This web site is owned and operated by Ice Rink Tarps Llc who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.|
Our Contact details:
Ice Rink Tarps Llc
25188 Luci Drive Bonita Springs FL 34135 United States
Phone: 833 ICE TARP [423-8277]
Email: sales [at] icerinktarps [dot] com
|Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.|
We accept card payments. Visa, Mastercard, Discover & American Express are all accepted. We are now also accepting paypal as a online payment method.
We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. If you do not wish to pay online, you may call us on 239-682-7382 and we can process your order over the phone.
If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct any issues.
When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
We only accept current coupon codes that are in date and are valid for the item being purchased. Only one coupon code can be used per order and coupons and/or Sales can be terminated without prior notice. Discounts may not be applied to previous orders. All sales are final.
|Shipping And Handling All items purchased on our website will be shipped via FedEx or UPS ground service. We ship extremely quickly, usually within 24 business hours upon receipt of your order however during our busy months (Oct - Jan) this can extend to 48 hours business hours.|
Our Free Shipping promo on orders over $99 will be sent via ground service only (lower 48 only)
We do not ship to PO Box addresses, APO/FPO boxes, Hawaii, Alaska or Puerto Rico.
If you decide to cancell an order after an item has shipped or have provided a incorrect address, a $15 intercept fee will apply
|Delivery Schedule We deliver your order right away. We will normally send your order to you in 1-2 business days.|
You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.
You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.
|Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.|
|Tax Charges Online order are exempt from Tax. Florida residents pay 6% Tax, unless a tax exempt certificate is supplied|
|Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption SLL certicate provided by Go Daddy, one of the biggest companies providing online protection. Orders are only decrypted after they reach our computer. They are not held in clear text on any web site.|
|Guarantee All of our products are deemed to be free from defect at the time of purchase. We do not offer an extended warranty once the product is in use due to the application they are put to. Many product defects are in fact a result of product misuse or wear and tear and are not a manufacturing fault|
Should you receive a faulty liner, a refund or replacement will be issued. We do not cover compensation against utility charges including but not limited to water loss, electricity bills. We do not cover for loss of income.
It is the responsibility of the customer to check for any defects before flooding. All replacements are ship asap on a ground service only.
|Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 833 ICE TARP [423-8277] (International +001 833 ICE TARP [423-8277]) or fax us on or write to us at 25188 Luci Drive Bonita Springs FL 34135 United States|
Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.
Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.
|Returns Policy Unwanted goods can be returned within 14 days of the purchase date as long as they are in their original packaging and in a re-saleable condition. The return shipping will be the responsibility of the customer and it is advisable to retain your return tracking number. Once the goods are safely received back in our warehouse, a refund will be issued minus the outbound shipping charges (if applicable) and a 20% restocking fee.|
If you have removed your order from its original packaging then regretfully we cannot accept a return. This policy is strictly enforced.
How do I cancel my order?
If you wish to cancel your order it is imperative that you contact us immediately. If your order has been placed outside of our opening times, please call our sales office as soon as possible on the next business day.
Regretfully, there may be times that your order has already been shipped. If this is the case, a return charge imposed by our couriers will be levied and deducted from the refund due back to you.