Our office is open Monday-Friday, 9am-6pm EST. Saturday 10am-2pm & now on Sundays 10am-2pm for you questions. If you place your order before 5pm EST Monday-Friday, your order will ship the same day if the item is in stock. (Yes you read that correctly, WILL ship the same day when ordered before 5pm. What about an order that is 30mins late? Try us! We don't want to delay your fun any longer than we have to!)
Any order placed over the weekend or over a public holiday will be processed the next business day.
All orders over $99 ship FREE via FedEx Ground*
The shipping time thereafter is dependent on your location and the shipping method chosen. Our standard shipping service is via Fedex Ground or Fedex Home Delivery; this service can usually takes 2-4 business days depending on your delivery destination. See map below for transit times.
Expedited shipping services such as 2nd Day Air or Next Day Air are available for an additional cost. Please contact us for a quote on these services.
*Freight Shipments (only applicable to 50x100 & 60x100 Heavy Duty Liners
Some our largest liners & kits that are marked "Freight Shipment" ship via freight due to there physical size & weight. We use either FedEx freight or SouthEastern freight to get your liner to your door. Please note that the free shipping included with the price is to a business address only. If for whatever reason you need to cancel a freight shipment once it has already shipped, the surcharges are very high, please ensure you you are purchasing the correct product before it ships to aviod costly surcharges.
Please see below for surcharges that will apply if not shipping to a business address or the bottom two services are required for a business address delivery.
- Private/Residential address surchurge : +$80
- Liftgate at delivery Charge : +$68
- Call before delivery : +$15
These charges are not inflated by us, we pass on what we are charged to you.
More Shipping Info / Canada
If you are located in Canada we can ship anything upto 70lbs with USPS which is the cheapest method to Canada. Please call or email us to obtain a rate to your location.
We offer FREE SHIPPING on all online orders over $99.00. Orders will be shipped via Ground Service and this offer is applicable to the lower 48 Only.
Unfortunately we do not ship to PO Box addresses, APO/FPO boxes, Hawaii, Alaska or Puerto Rico.
If you decide to cancel an order after an item has shipped or have provided an incorrect address, a $15 intercept fee will apply.