We hope we have made purchasing your Backyard Ice Rink Supplies as easy and straight-forward as possible. Simply add the items you require to your cart and then proceed to the checkout when ready. Completing your order online is safe and secure and payment can be made via credit / debit card or PayPal. Once payment is made, your order will be downloaded and processed automatically with very little human input .Due to our automated and efficient order processing system, if you have made an error on your order, please notify us immediately; once processed and dispatched it is very difficult for us to make any changes to the order details, including the shipping address. Changes made after the order is dispatched will be subject to a change fee.
In the unlikely event that you are unhappy with your purchase, please contact us as soon as possible and within 14 days of your order date.
If you have received your order and an item is faulty or damaged, you will be required to provide a photo of the defect/damage. Once we have received the photo, a decision will be made as to the condition of the tarp and a respective resolution will be offered to you if the product is deemed to be faulty. Replacements will be provided at our expense and pre-paid return labels will be provided if it is necessary for us to have the faulty goods returned.
If you have changed your mind and wish to return the goods, this may be possible as long as the goods are new, unused and in their original packaging. The return shipping will be the responsibility of the buyer and a 20% restocking fee will be levied and deducted from the total refund due. We regret that we cannot refund outbound shipping charges.
Should you have any questions regarding our sales and returns policy, please don't hesitate to contact our Sales Office and we will happily discuss any queries with you.