Below You will find our Frequently Asked Questions

How do I make an Ice Rink?

How do I make an Ice Rink?

For your reference, you will find listed on our site an Installation Guide that clearly and concisely guides you through the step-by-step procedure to making your backyard ice rink. However, there are six key points to follow;

1. Choose you location wisely. Try and opt for an area which does not have a steep slope and that is close to your water source. As level as possible is key.
2. Design your ice rink to a size which is suitable for your area. When selecting your rink tarp, ensure you purchase a size which is at least 5ft larger than your rink frame on both the length and width.
3. When constructing your design, select a durable and hardwearing lumber as opposed to soft and flexible plywood. Clear the 'play area' of any debris and remove protrusions from your frame. Always fill air gaps between your frame and the ground it is sitting on with dirt such as top soil.
4. Carefully lay your liner over your framework making sure you tuck it securely down to the bottom of the boards. Leave plenty of slack in the corners.
5. Fill your rink with water ensuring you do not let it spill over the frame. Once full, the lowest area of your ice rink should have a minimum of 3 to 4" of water. Now staple the excess liner to the outside of your framework or use our liner clips to secure
6. Be patient and wait for the water to freeze. You will require a solid 3" of ice before you can grab your skates. Check the ice by walking carefully on it after 3-4 days of sub 20°F temperatures

For further help please check out our Installation Guide....

What size Ice Rink Liner Tarp do I need?

When choosing your liner, it is imperative that you select a size which is at least 5ft longer on both the length and width than your rink frame. For example; if your rink frame is 15ft x 25ft, you will need to purchase a liner tarp that is 20ft x 30ft. Please consider the cut size of our ice rink tarps are upto 3% smaller than the advertised size, this is due to the reinforced hems & seams.
Dont forget your boards, you need to travel up & back down the other side so its always best to have a slightly bigger liner than it being too short for your rink.

What does 'cut size' mean?

The cut size is an industry standard terminology for the size of the material when it is cut off a roll, before it is fabricated into the finished liner. Typically, the finished size will be up to 3% smaller than the advertized size.

For example: A 20ft x 30ft (cut size), could end up to be 19ft 3inches X 29ft 3inches.

How long will it take for my order to arrive?

Our office is open Monday-Friday, 9am-5pm EST & Saturday 10am-2pm. If you place your order before 5pm EST Monday-Friday, your order will ship the same day if the item is in stock. (Yes you read that correctly, WILL ship the same day when ordered before 5pm. We don't want to delay your fun any longer than we have to!)
Any order placed over the weekend or over a public holiday will be processed & shipped the next business day.

The shipping time thereafter is dependent on your location and the shipping method chosen. Our standard shipping service is via Fedex Ground or Fedex Home Delivery; this service can take 1-5 business days depending on your delivery destination. Click Here to see transit times to your location.
Expedited shipping services such as 2nd Day Air or Next Day Air are available for an additional cost. Please contact us for a quote on these services.

We are truly sorry Canada, but at present we do not offer a shipping service to you. We are working on getting to you in the near future, so keep an eye on us.

Do you offer a product warranty?

All of our products are deemed to be free from defect at the time of purchase. We do not offer an extended warranty once the product is in use due to the application they are put to. Many product defects are in fact a result of product misuse or wear and tear and are not a manufacturing fault.

I have received my order and I have an issue, what should I do?

If you have received your ice rink liner tarp or ice rink liner accessories and they have arrived damaged or faulty, please notify us immediately or within 14 days of placing the order. You will be required to provide a photo, via email, of the defective product which will then be examined. If your order has a genuine manufacturing fault, then a replacement will be arranged and a return label will be provided for the faulty goods to be returned

I have changed my mind and wish to return my goods.

Unwanted goods can be returned within 14 days of the purchase date as long as they are in their original packaging and in a re-saleable condition. The return shipping will be the responsibility of the customer and it is advisable to retain your return tracking number. Once the goods are safely received back in our warehouse, a refund will be issued minus the outbound shipping charges and a 20% restocking fee.

If you have removed your order from its original packaging then regretfully we cannot accept a return. This policy is strictly enforced.

How do I cancel my order?

If you wish to cancel your order it is imperative that you contact us immediately. If your order has been placed outside of our opening times, please call our sales office as soon as possible on the next business day.
We pride ourselves on our ability to ship your order the same day and therefore it may be likely that your order has already been shipped. If this is the case, a return charge imposed by our couriers will be levied and deducted from the refund due back to you.